PRIVACY POLICY

Effective Date: October 18, 2026
Last Updated: October 18, 2026

Roofing Appointments LLC (“Roofing Appointments,” “Company,” “we,” “us,” or “our”) respects the privacy of the individuals and businesses whose information we receive, collect, use, maintain, or otherwise process in connection with our website, appointment-generation programs, marketing campaigns, call-center operations, and related services.

This Privacy Policy explains what information Roofing Appointments may collect, where that information may come from, how that information may be used and disclosed, and the choices and rights that may be available to individuals under applicable law.

This Privacy Policy applies to RoofingAppointment.com and to information processed in connection with Roofing Appointments’ Services.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information and other information Roofing Appointments processes in connection with its business operations and Services.

Depending upon the particular campaign, customer, or Service, this may include information processed through or in connection with:

• RoofingAppointment.com;

• Roofing appointment-generation campaigns;

• Retail roofing appointment campaigns;

• Storm-damage roofing appointment campaigns;

• Commercial roofing campaigns;

• Commercial roof-coating campaigns;

• Other contractor or home-service appointment programs;

• Business-to-business appointment programs;

• Campaign setup;

• Campaign Data Forms;

• Prospect identification and qualification;

• Outbound calling;

• Inbound calling;

• Call-center operations;

• Appointment-setting calls;

• Appointment-confirmation calls;

• Appointment rescheduling;

• Quality-control activities;

• Customer-service communications;

• Credit and replacement reviews;

• Campaign-management systems;

• Customer accounts;

• Website forms;

• Telephone communications;

• Email communications;

• Text communications where applicable;

• Business-development activities;

• Customer and contractor relationships;

• Vendor and BPO relationships;

• Billing and payment administration;

• Fraud prevention;

• Dispute resolution; and

• Other related Roofing Appointments Services.

2. INDIVIDUALS & BUSINESSES COVERED BY THIS POLICY

Depending upon the Services involved, Roofing Appointments may process information concerning several categories of individuals and businesses.

These may include:

• Website visitors;

• Prospective Roofing Appointments customers;

• Current customers;

• Former customers;

• Roofing contractors;

• Commercial contractors;

• Property owners;

• Homeowners;

• Tenants where relevant;

• Landlords;

• Property managers;

• Commercial property representatives;

• Authorized decision-makers;

• Business owners;

• Company representatives;

• Sales representatives;

• Project managers;

• Inspectors;

• Estimators;

• Customer employees;

• Customer independent contractors;

• Appointment prospects;

• Leads and prospective customers;

• Vendors;

• Service providers;

• BPO personnel;

• Call-center personnel;

• Referral partners; and

• Other individuals who communicate or conduct business with Roofing Appointments.

The information collected about each person will depend upon that person’s relationship with Roofing Appointments and the applicable campaign or Service.

3. CATEGORIES OF PERSONAL INFORMATION WE MAY COLLECT

Roofing Appointments may collect or process the categories of information described below.

Not every category is collected about every individual.

3.1 Name & Identity Information

We may collect:

• First name;

• Last name;

• Full name;

• Business contact name;

• Authorized representative name;

• Property-owner name;

• Decision-maker name; and

• Other identifying information reasonably necessary to establish or service an appointment or business relationship.

3.2 Contact Information

We may collect:

• Telephone number;

• Mobile telephone number;

• Business telephone number;

• Email address;

• Mailing address;

• Business address;

• Property address; and

• Other contact information voluntarily provided to us or lawfully obtained from another source.

4. PROPERTY INFORMATION

Because Roofing Appointments provides appointment-generation Services involving residential and commercial properties, property-related information may be necessary to identify, qualify, prepare, and service appointment opportunities.

Depending upon the campaign, we may process information such as:

• Property address;

• Property ownership information;

• Property type;

• Residential or commercial classification;

• Single-family or multifamily classification;

• Approximate roof age;

• Roof type;

• Number of stories;

• Approximate property characteristics;

• Property condition information;

• Reported roof condition;

• Reported roofing concerns;

• Reported leaks;

• Reported repair needs;

• Reported replacement needs;

• Reported storm concerns;

• Property imagery;

• Aerial imagery;

• Roof diagrams;

• Roof measurements where available;

• Mapping information;

• Geographic information;

• Hail information;

• Storm information;

• Weather information;

• Storm-history information; and

• Other property information relevant to the applicable campaign.

Property information may come from the property owner, Roofing Appointments’ customer, public or commercially available records, data providers, mapping providers, aerial-imagery providers, weather providers, hail-data providers, or other lawful sources.

5. ROOFING & APPOINTMENT QUALIFICATION INFORMATION

Roofing Appointments may collect information for purposes of determining whether a property or prospect meets the applicable campaign criteria.

Depending upon the campaign, this may include:

• Approximate roof age;

• Roof type;

• Property type;

• Number of stories;

• Whether leaks have been reported;

• Whether roof problems have been reported;

• Whether the property owner is considering repair or replacement;

• Whether storm concerns have been reported;

• Whether the prospect is interested in an inspection;

• Whether the prospect is interested in an estimate;

• Whether the prospect is an owner or authorized decision-maker;

• Availability for an appointment;

• Preferred appointment date;

• Preferred appointment time;

• Scheduling restrictions;

• Relevant property concerns; and

• Other qualification information required by the applicable campaign.

Roofing Appointments’ Campaign Data Form is designed to establish campaign-specific requirements such as territory, appointment criteria, scheduling, property types, and other qualification requirements.

Roofing_Appointments_Initial_Campaign_Agreement_Editable.pdf.pdf

6. APPOINTMENT INFORMATION

When Roofing Appointments schedules or manages an appointment, we may create and maintain an appointment record.

The record may contain information such as:

• Appointment ID;

• Prospect or property-owner name;

• Property address;

• Telephone number;

• Email address where available;

• Appointment date;

• Appointment time;

• Appointment type;

• Campaign;

• Customer assigned to the appointment;

• Representative assigned by the customer;

• Confirmation status;

• Qualification information;

• Appointment notes;

• Call notes;

• Property information;

• Roof information;

• Reported concerns;

• Rescheduling information;

• Appointment outcome;

• Inspection outcome information reported to us;

• Credit status;

• Credit reason;

• Replacement status;

• Follow-up information; and

• Other information reasonably necessary to administer the appointment.

7. INFORMATION COLLECTED DURING TELEPHONE CALLS

Telephone communications are a central component of Roofing Appointments’ operations.

We may process information provided or discussed during:

• Appointment-setting calls;

• Appointment-confirmation calls;

• Rescheduling calls;

• Quality-control calls;

• Customer-service calls;

• Credit-review calls;

• Replacement-review calls;

• Business-development calls; and

• Other legitimate business communications.

Information collected during a call may include:

• Name;

• Telephone number;

• Property address;

• Ownership status;

• Decision-maker status;

• Property type;

• Roof age;

• Roof type;

• Roofing concerns;

• Leak information;

• Storm concerns;

• Repair or replacement concerns;

• Interest in receiving an inspection;

• Interest in receiving an estimate;

• Scheduling preferences;

• Appointment availability;

• Questions;

• Objections;

• Confirmation of appointment details;

• Reasons for rescheduling;

• Reasons for declining an appointment; and

• Other information voluntarily communicated during the conversation.

8. CALL RECORDINGS

8.1 Recording of Certain Calls

Roofing Appointments may record certain telephone calls when permitted and handled in accordance with applicable law.

Depending upon the circumstances, recordings may include:

• Appointment-setting calls;

• Appointment-confirmation calls;

• Quality-control calls;

• Rescheduling calls;

• Credit-review calls;

• Customer-service calls;

• Training calls; and

• Other business communications.

Where applicable law requires notice, consent, or another condition before recording a call, Roofing Appointments intends for its recording practices to comply with those requirements.

8.2 Information Contained in Recordings

A recording may contain personal information voluntarily communicated during the call, including:

• Name;

• Contact information;

• Property information;

• Roofing information;

• Appointment information;

• Scheduling information;

• Statements concerning property conditions;

• Questions and objections;

• Qualification information; and

• Other information discussed during the call.

8.3 Purposes of Call Recording

Recordings may be used for legitimate business purposes including:

• Documenting appointment details;

• Verifying qualification;

• Appointment preparation;

• Quality control;

• Training and coaching;

• Confirmation;

• Rescheduling;

• Customer service;

• Reviewing appointment disputes;

• Reviewing credit requests;

• Reviewing replacement requests;

• Investigating complaints;

• Preventing fraud;

• Investigating payment disputes;

• Establishing what was communicated during an appointment-setting call;

• Protecting contractual rights;

• Compliance; and

• Establishing, exercising, or defending legal claims.

9. CUSTOMER & CONTRACTOR INFORMATION

When a contractor, company, agency, reseller, or other business contacts Roofing Appointments or purchases Services, we may collect information concerning that organization and its representatives.

This may include:

• Company name;

• Authorized contact;

• Contact person’s title;

• Telephone number;

• Email address;

• Business address;

• Website;

• Accounts-payable contact;

• Billing information;

• Campaign territory;

• Service area;

• Appointment criteria;

• Scheduling requirements;

• Representative information;

• Appointment capacity;

• Campaign history;

• Appointment history;

• Credit and replacement history;

• Payment status;

• Customer communications; and

• Other information reasonably necessary to establish and manage the relationship.

10. CAMPAIGN INFORMATION PROVIDED BY CUSTOMERS

Customers may provide Roofing Appointments with information and instructions needed to build and operate their campaigns.

Depending upon the campaign, this may include:

• States;

• Counties;

• Cities;

• ZIP codes;

• Geographic radius;

• Target markets;

• Property types;

• Residential or commercial criteria;

• Roof-age criteria;

• Roof-type criteria;

• Storm criteria;

• Retail criteria;

• Appointment qualification requirements;

• Appointment days;

• Appointment hours;

• Representative availability;

• Daily appointment capacity;

• Special scheduling requirements;

• Customer branding;

• Customer contact information;

• Sales-team information; and

• Other campaign instructions.

We may use this information to configure, operate, manage, evaluate, and perform the applicable campaign.

11. INFORMATION SUBMITTED THROUGH OUR WEBSITE

When an individual submits information through RoofingAppointment.com, we may collect the information voluntarily entered into the applicable form.

Depending upon the form, this may include:

• Name;

• Business name;

• Telephone number;

• Email address;

• Property address;

• Business address;

• Service requested;

• Campaign interest;

• Requested appointment information;

• Message content; and

• Other information voluntarily submitted.

Information submitted through a website form may be used to respond to the request, communicate regarding our Services, establish a business relationship, process an appointment request, or for another purpose disclosed at the time of collection or permitted by applicable law.

12. INFORMATION COLLECTED AUTOMATICALLY THROUGH THE WEBSITE

When a person visits RoofingAppointment.com, certain technical information may be collected automatically by Roofing Appointments or technology providers operating on our behalf.

Depending upon the website configuration, this may include:

• Internet Protocol address;

• Browser type;

• Device type;

• Operating system;

• Referring website or page;

• Pages viewed;

• Date and time of access;

• Session information;

• Website interactions;

• Approximate geographic information derived from technical data;

• Cookie identifiers;

• Analytics information; and

• Similar technical information.

This information may be used to:

• Operate the website;

• Maintain website functionality;

• Protect website security;

• Detect misuse;

• Troubleshoot technical problems;

• Measure website traffic;

• Understand how visitors use the website; and

• Improve website performance and Services.

13. COOKIES & SIMILAR TECHNOLOGIES

RoofingAppointment.com may use cookies and similar technologies.

Depending upon our website configuration and service providers, these technologies may support:

• Essential website functionality;

• Security;

• Session management;

• Remembering preferences;

• Website forms;

• Analytics;

• Traffic measurement;

• Performance monitoring;

• Advertising measurement; and

• Marketing functionality where applicable.

Where applicable law requires consent or additional choices for non-essential cookies or similar technologies, Roofing Appointments may provide the required consent or preference mechanism.

Users may also be able to block or delete certain cookies through their browser settings. Disabling cookies may affect some website functionality.

14. INFORMATION OBTAINED FROM THIRD-PARTY SOURCES

Roofing Appointments may lawfully obtain information from third-party sources in connection with its Services.

Depending upon the campaign, these sources may include:

• Customers;

• Contractors;

• Public records;

• Commercial data providers;

• Property-data providers;

• Marketing-data providers;

• Mapping providers;

• Aerial-imagery providers;

• Roof-measurement providers;

• Weather-data providers;

• Hail-data providers;

• Storm-history providers;

• Skip-tracing providers;

• Referral sources;

• BPO providers;

• Call-center providers;

• Technology providers; and

• Other lawful business sources.

Information obtained from third parties may be combined with information collected directly by Roofing Appointments when reasonably necessary to perform or improve the Services.

Third-party data may contain inaccuracies or become outdated. Roofing Appointments does not represent that every item obtained from an independent third-party source is independently verified.

15. INFORMATION PROVIDED BY ROOFING APPOINTMENTS CUSTOMERS

A Roofing Appointments customer may provide information concerning prospective or existing customers, properties, business contacts, or campaign targets.

When a customer supplies information for a campaign, the customer is responsible for having the rights and authority reasonably necessary to provide that information and instruct Roofing Appointments to process it for the requested purpose.

Customers should not provide Roofing Appointments with information that they are prohibited from disclosing or using.

16. PAYMENT & TRANSACTION INFORMATION

When a customer purchases Services, Roofing Appointments may process or receive transaction-related information such as:

• Customer name;

• Company name;

• Billing information;

• Invoice number;

• Amount due;

• Amount paid;

• Payment date;

• Payment status;

• Payment method category;

• Transaction reference;

• Outstanding balance;

• Refund or credit information where applicable;

• Payment-dispute information; and

• Other accounting information.

Payments may be processed through banks, financial institutions, payment applications, card processors, or other third-party payment providers.

Where a third-party payment provider processes payment credentials directly, Roofing Appointments may not receive or store the complete payment-card or financial-account credentials.

17. CREDIT & REPLACEMENT REVIEW INFORMATION

If a customer requests an appointment credit, replacement, or review, Roofing Appointments may collect information reasonably necessary to investigate the request.

This may include:

• Appointment ID;

• Prospect name;

• Property address;

• Scheduled appointment date and time;

• Representative assigned;

• Arrival information;

• Appointment outcome;

• Reason for the request;

• Call recordings;

• Confirmation records;

• Customer statements;

• Property-owner statements;

• Photographs;

• Date and time information;

• Location-related evidence voluntarily provided for verification;

• Calls;

• Text messages;

• Emails;

• CRM notes;

• Inspection information; and

• Other supporting documentation.

The existing Campaign Agreement expressly permits Roofing Appointments to review the appointment recording, contact the homeowner, verify attendance, request supporting evidence, and attempt rescheduling as part of the credit-review process.

18. INFORMATION RELATING TO PAYMENT DISPUTES & CHARGEBACKS

If a payment, transaction, or charge is disputed, Roofing Appointments may collect and preserve information reasonably relevant to investigating and responding to that dispute.

This may include:

• Campaign Agreements;

• Applicable Terms;

• Invoices;

• Payment records;

• Payment authorizations;

• Electronic acceptance records;

• Electronic signatures;

• Emails;

• Text communications;

• Customer-service records;

• Appointment records;

• Call recordings;

• Confirmation records;

• Campaign records;

• Credit requests;

• Credit-review records;

• Replacement records;

• Service-delivery records; and

• Other evidence relevant to the transaction.

The existing Campaign Agreement separately addresses payment disputes and preserves rights that cannot legally be waived.

Roofing_Appointments_Initial_Campaign_Agreement_Editable.pdf.pdf

19. SENSITIVE INFORMATION

Roofing Appointments does not request that website visitors, property owners, or customers provide unnecessary highly sensitive information.

Unless specifically requested through an appropriate process, individuals should not send Roofing Appointments information such as:

• Social Security numbers;

• Complete bank-account credentials;

• Online banking passwords;

• Account passwords;

• Government identification numbers;

• Medical records;

• Health information unrelated to the Services; or

• Other highly sensitive information that is unnecessary for the applicable transaction.

If Roofing Appointments processes sensitive personal information, it will be handled according to the purpose for which it was provided and applicable law.

20. ACCURACY OF INFORMATION

Roofing Appointments relies upon information received from customers, property owners, prospects, public or commercial sources, data providers, and other third parties.

Individuals and customers providing information directly to Roofing Appointments should provide materially accurate and current information.

Roofing Appointments may update, correct, supplement, verify, or remove information where reasonably appropriate, but does not guarantee that every item of third-party information is complete, current, or error-free.

ROOFING APPOINTMENTS LLC21. HOW WE USE PERSONAL INFORMATION

Roofing Appointments may use personal information for legitimate business purposes associated with providing, administering, protecting, and improving our Services.

Depending upon the circumstances, information may be used to:

• Operate RoofingAppointment.com;

• Respond to inquiries;

• Communicate with prospective customers;

• Establish and administer customer accounts;

• Establish appointment campaigns;

• Identify potential appointment opportunities;

• Qualify properties and prospects;

• Conduct appointment-setting calls;

• Schedule appointments;

• Confirm appointments;

• Send or coordinate appointment reminders;

• Reschedule appointments;

• Conduct quality-control activities;

• Deliver appointment information to customers;

• Prepare customers and their representatives for appointments;

• Provide applicable call recordings;

• Provide property information;

• Provide roof diagrams;

• Provide hail and storm-history information;

• Manage campaign production;

• Track campaign performance;

• Maintain appointment records;

• Communicate with customers and property owners;

• Provide customer support;

• Process credit and replacement requests;

• Investigate appointment issues;

• Attempt appointment recovery or rescheduling;

• Process billing and payments;

• Maintain accounting and transaction records;

• Detect and prevent fraud;

• Investigate payment disputes and chargebacks;

• Protect Roofing Appointments’ systems, information, and contractual rights;

• Conduct internal reporting and analytics;

• Train and evaluate authorized personnel;

• Improve our Services;

• Maintain appropriate business records;

• Comply with applicable law;

• Respond to lawful legal requests; and

• Establish, exercise, or defend legal claims.

The particular purposes applicable to an individual depend upon that person’s relationship with Roofing Appointments and the Services involved.

22. APPOINTMENT GENERATION & PROSPECT QUALIFICATION

One of the primary purposes for which Roofing Appointments processes information is to identify, contact, qualify, and schedule potential appointment opportunities for our customers.

Depending upon the applicable campaign, information may be used to determine whether a prospect or property appears to satisfy requirements concerning:

• Geographic territory;

• Property location;

• Property type;

• Residential or commercial classification;

• Property ownership;

• Authorized decision-maker status;

• Roof age;

• Roof type;

• Number of stories;

• Reported roof condition;

• Reported leaks;

• Reported storm concerns;

• Interest in an inspection;

• Interest in an estimate;

• Appointment availability;

• Scheduling requirements; and

• Other campaign-specific qualification criteria.

Qualification is based upon information reasonably available during the appointment-setting process.

Qualification does not constitute a representation or guarantee regarding the actual physical condition of the property, existence of storm damage, insurance coverage, financing, roof-replacement eligibility, or likelihood that the appointment will result in a sale.

23. APPOINTMENT SCHEDULING, CONFIRMATION & RESCHEDULING

Roofing Appointments may use personal information to coordinate and administer appointments.

This may include using information to:

• Offer available appointment dates and times;

• Schedule an appointment;

• Verify the property address;

• Verify the appropriate contact or decision-maker;

• Confirm appointment details;

• Provide appointment reminders;

• Verify continued availability;

• Communicate scheduling changes;

• Reschedule appointments;

• Coordinate appointment information with the applicable contractor;

• Conduct quality-control confirmation; and

• Maintain records concerning scheduling and confirmation.

Information reasonably necessary for these activities may be communicated between Roofing Appointments, the property owner or prospect, and the Roofing Appointments customer assigned to service the appointment.

24. DELIVERY OF APPOINTMENT INFORMATION TO CUSTOMERS

A central purpose of Roofing Appointments’ Services is to provide appointment opportunities to roofing contractors and other authorized customers.

When Roofing Appointments schedules an appointment for a customer, we may disclose information reasonably necessary for the customer to prepare for and service that appointment.

Depending upon the campaign, this information may include:

• Property-owner or contact name;

• Property address;

• Telephone number;

• Email address where available and appropriate;

• Appointment date;

• Appointment time;

• Appointment type;

• Qualification information;

• Property type;

• Approximate roof age;

• Roof type;

• Reported roofing concerns;

• Reported leaks;

• Reported storm concerns;

• Appointment notes;

• Relevant appointment-setting information;

• Appointment-setting recording;

• Roof diagram;

• Hail information;

• Storm-history information;

• Property imagery; and

• Other information reasonably related to servicing the appointment.

25. PURPOSE OF DISCLOSURE TO THE ASSIGNED CONTRACTOR

Appointment information may be provided to the assigned contractor and its authorized representatives so they can:

• Prepare for the appointment;

• Review the appointment details;

• Review the appointment-setting recording;

• Contact the property owner concerning the appointment;

• Confirm arrival;

• Travel to the property;

• Perform the agreed inspection;

• Evaluate the roof or property;

• Discuss observed conditions;

• Prepare or present an estimate;

• Present applicable roofing or related services;

• Answer property-owner questions;

• Follow up after the appointment;

• Reschedule where appropriate; and

• Perform other legitimate activities directly associated with the appointment.

Receipt of appointment information does not authorize a customer to use that information for unrelated or unlawful purposes.

26. CUSTOMER RESPONSIBILITY FOR DELIVERED INFORMATION

Once appointment information has been lawfully delivered to a Roofing Appointments customer, that customer is responsible for protecting information within its possession or control.

Customers should limit access to individuals who reasonably require the information to service the applicable appointment or campaign, including authorized:

• Owners;

• Managers;

• Employees;

• Sales representatives;

• Inspectors;

• Estimators;

• Project managers;

• Independent contractors; and

• Other representatives.

Customers are responsible for their independent use of appointment information after delivery and should comply with applicable privacy, marketing, telecommunications, data-security, and other laws.

27. RESTRICTIONS ON RESALE & REDISTRIBUTION

Appointment information is provided for legitimate campaign and appointment purposes.

Unless Roofing Appointments expressly authorizes otherwise in writing or applicable law provides an independent right to do so, customers may not use information supplied through Roofing Appointments to:

• Sell prospect information to unrelated companies;

• Resell appointments;

• Operate an unauthorized data-broker service;

• Publish non-public prospect information;

• Create unauthorized commercial databases;

• Transfer appointments to unrelated third parties;

• Publicly distribute appointment recordings;

• Harvest personal information for unrelated purposes; or

• Commercially exploit Roofing Appointments appointment information outside the authorized campaign.

28. USE & DISCLOSURE OF CALL RECORDINGS

Where Roofing Appointments records a call in accordance with applicable law, the recording may be used for legitimate business purposes and may be provided to the customer assigned to the appointment.

The recording may help the customer’s representative understand:

• Why the appointment was scheduled;

• What the property owner discussed;

• What roofing or property concerns were raised;

• What qualification information was provided;

• How the inspection or estimate was presented;

• What objections or questions were discussed; and

• What expectations were established for the appointment.

Roofing Appointments may also use recordings for:

• Quality assurance;

• Appointment verification;

• Training;

• Coaching;

• Confirmation review;

• Rescheduling;

• Credit review;

• Replacement review;

• Complaint investigation;

• Fraud prevention;

• Payment-dispute review;

• Compliance; and

• Legal documentation.

Customers receiving recordings are expected to protect them against unauthorized access, disclosure, manipulation, or distribution.

29. QUALITY CONTROL, CREDIT REVIEW & APPOINTMENT VERIFICATION

Roofing Appointments may use appointment information, recordings, communications, and supporting documentation to verify appointment quality and investigate customer-reported issues.

This may include:

• Reviewing the appointment-setting recording;

• Reviewing appointment notes;

• Reviewing qualification information;

• Confirming campaign criteria;

• Contacting the property owner;

• Confirming appointment details;

• Verifying attendance;

• Reviewing the customer’s reported outcome;

• Reviewing supporting photographs or documentation;

• Investigating conflicting information;

• Reviewing credit requests;

• Reviewing replacement requests; and

• Attempting to recover or reschedule an appointment.

30. INTERNAL BUSINESS USE

Roofing Appointments may use information internally for legitimate operational purposes including:

• Campaign management;

• Production management;

• Quality control;

• Customer service;

• Employee and contractor training;

• Appointment-setter evaluation;

• Performance measurement;

• Campaign analysis;

• Customer-account administration;

• Fraud prevention;

• Financial administration;

• Legal compliance;

• Security;

• Business planning; and

• Improvement of Roofing Appointments Services.

Access to personal information should be limited to personnel, contractors, service providers, or professional advisers who reasonably require the information for an authorized purpose.

31. SERVICE PROVIDERS & BUSINESS PARTNERS

Roofing Appointments may use third-party companies, independent contractors, vendors, and other service providers to assist in operating our business and delivering Services.

Depending upon their function, these parties may process information necessary to perform services for or on behalf of Roofing Appointments.

Service providers may include:

• Call centers;

• BPO providers;

• Appointment setters;

• Customer-support providers;

• Telecommunications providers;

• Dialing-platform providers;

• CRM providers;

• Email-service providers;

• Text-messaging providers;

• Calendar and scheduling platforms;

• Cloud-hosting providers;

• Website-hosting providers;

• Data providers;

• Property-data providers;

• Skip-tracing providers;

• Mapping providers;

• Aerial-imagery providers;

• Roof-data and measurement providers;

• Weather and storm-data providers;

• Analytics providers;

• Cybersecurity providers;

• Payment processors;

• Accounting providers;

• Professional advisers; and

• Other operational vendors.

Information made available to a service provider should be limited to information reasonably appropriate for the service being performed.

32. CALL CENTERS, BPO PROVIDERS & APPOINTMENT SETTERS

Roofing Appointments may use authorized call centers, BPO providers, appointment setters, independent contractors, or other personnel to perform portions of appointment-generation operations.

Depending upon their responsibilities, these providers may receive or access information necessary to:

• Conduct authorized calls;

• Identify potential prospects;

• Qualify properties or prospects;

• Communicate with property owners;

• Schedule appointments;

• Enter appointment information;

• Confirm appointments;

• Update campaign records;

• Conduct quality-control activities;

• Reschedule appointments;

• Review appointment information; and

• Perform other authorized campaign functions.

Where appropriate, Roofing Appointments may require such providers to comply with confidentiality, security, data-use, or other contractual requirements.

33. PROPERTY, DATA, MAPPING & WEATHER PROVIDERS

Roofing Appointments may use third-party data and technology providers in connection with appointment campaigns.

Depending upon the Service, information received from or processed through these providers may include:

• Property information;

• Property ownership information;

• Business information;

• Telephone information;

• Email information;

• Geographic information;

• Mapping information;

• Aerial imagery;

• Roof information;

• Roof measurements;

• Roof diagrams;

• Weather information;

• Hail information;

• Storm information;

• Storm-history information; and

• Other information relevant to an appointment campaign.

Information obtained from third-party providers may be combined with information received from property owners, customers, public records, or other lawful sources.

Roofing Appointments does not guarantee that information supplied by an independent third-party provider will always be complete, current, or error-free.

34. PAYMENT PROCESSORS & FINANCIAL PROVIDERS

Roofing Appointments may use banks, payment processors, payment applications, financial institutions, or other providers to process and administer payments.

Information may be processed for purposes such as:

• Processing payments;

• Confirming transactions;

• Reconciling accounts;

• Maintaining payment records;

• Preventing fraud;

• Addressing billing questions;

• Responding to payment disputes;

• Responding to chargebacks;

• Collecting amounts legitimately due; and

• Maintaining accounting records.

Third-party financial providers may independently process information under their own privacy policies and legal obligations.

Roofing Appointments does not necessarily receive or maintain complete payment-card or bank-account credentials when those credentials are entered directly into a third-party payment system.

35. EMAIL COMMUNICATIONS

Roofing Appointments may use email to communicate concerning:

• Customer inquiries;

• Appointment information;

• Appointment confirmations;

• Campaign information;

• Campaign setup;

• Invoices;

• Receipts;

• Account information;

• Credit requests;

• Credit-review decisions;

• Replacement appointments;

• Customer-service matters;

• Service announcements;

• Policy updates;

• Business opportunities; and

• Marketing communications where permitted.

Where required by applicable law, qualifying marketing emails will provide an appropriate method for unsubscribing.

Unsubscribing from promotional communications does not necessarily prevent Roofing Appointments from sending transactional or service-related communications reasonably necessary to administer an existing campaign, appointment, payment, account, contractual relationship, or legal obligation.

36. TEXT MESSAGES & MOBILE COMMUNICATIONS

Where Roofing Appointments uses text messaging or similar mobile communications, messages may concern:

• Appointment scheduling;

• Appointment confirmation;

• Appointment reminders;

• Rescheduling;

• Customer service;

• Campaign administration;

• Account matters; and

• Marketing where legally permitted.

Roofing Appointments intends to conduct text-messaging activities in accordance with applicable consent and communication requirements.

Where applicable law requires an opt-out mechanism for recurring marketing messages, recipients may use the applicable method to withdraw consent or request that qualifying marketing messages stop.

Message and data rates may apply according to the recipient’s mobile carrier and service plan.

Consent to receive marketing text messages will not be treated as a condition of purchasing goods or services where applicable law prohibits making such consent a condition of purchase.

37. TELEPHONE COMMUNICATIONS

Roofing Appointments may use telephone communications in connection with its Services, including for:

• Appointment generation;

• Prospect qualification;

• Appointment scheduling;

• Appointment confirmation;

• Appointment reminders;

• Rescheduling;

• Quality control;

• Customer service;

• Credit review;

• Appointment recovery;

• Business communications; and

• Other legally permitted purposes.

Roofing Appointments intends to conduct telephone communications subject to applicable federal and state requirements.

The particular legal requirements applicable to a communication may depend upon factors including the type of call, purpose of the communication, technology used, recipient, consent status, and applicable jurisdiction.

38. COMMUNICATION PREFERENCES & OPT-OUT REQUESTS

Individuals may communicate applicable marketing preferences or opt-out requests to Roofing Appointments.

Where required by law, Roofing Appointments may maintain suppression or do-not-contact records to help honor those requests.

A limited record may need to be retained after an opt-out request so that Roofing Appointments can remember and comply with the preference.

Accordingly, requesting that marketing communications stop does not necessarily require deletion of the minimum information necessary to maintain a suppression record.

Certain non-marketing communications may continue when reasonably necessary to:

• Administer an existing appointment;

• Respond to a request initiated by the individual;

• Manage an existing customer relationship;

• Address billing or payment matters;

• Provide customer service;

• Protect account or system security;

• Fulfill contractual obligations; or

• Comply with applicable law.

39. FRAUD PREVENTION & INVESTIGATION

Roofing Appointments may process information where reasonably necessary to identify, investigate, prevent, document, or respond to suspected fraud or abuse.

This may include suspected:

• Payment fraud;

• Unauthorized transactions;

• Identity misuse;

• Account misuse;

• False appointment information;

• Fabricated appointment outcomes;

• False credit requests;

• Duplicate credit requests;

• Manipulated photographs or documentation;

• Altered communications;

• Manipulated recordings;

• False attendance claims;

• Chargeback fraud;

• Data theft;

• Unauthorized access;

• Misuse of confidential information; or

• Other fraudulent or unlawful activity.

Relevant information may be preserved while a legitimate investigation, payment dispute, legal claim, or related proceeding remains pending.

40. PAYMENT DISPUTES & CHARGEBACK INFORMATION

When a customer disputes a transaction, Roofing Appointments may use and disclose information reasonably necessary to investigate and respond to the dispute.

Depending upon the circumstances, information may be provided to:

• Banks;

• Card issuers;

• Payment processors;

• Payment applications;

• Financial institutions;

• Dispute-resolution providers;

• Attorneys;

• Courts; or

• Other parties legitimately involved in resolving the matter.

Relevant information may include:

• Agreements;

• Terms accepted by the customer;

• Invoices;

• Transaction records;

• Payment authorizations;

• Electronic acceptance records;

• Signatures;

• Emails;

• Text communications;

• Customer communications;

• Campaign information;

• Appointment records;

• Call recordings;

• Confirmation records;

• Credit requests;

• Credit-review records;

• Replacement records; and

• Records showing Services performed or offered.

Information will be disclosed only as reasonably appropriate for the dispute or as otherwise permitted or required by law.

41. LEGAL & REGULATORY DISCLOSURES

Roofing Appointments may use, preserve, or disclose information when reasonably necessary to comply with applicable law or valid legal process.

Depending upon the circumstances, this may include responding to:

• Court orders;

• Subpoenas;

• Warrants;

• Lawful government requests;

• Regulatory inquiries;

• Law-enforcement requests;

• Tax requirements;

• Accounting requirements; and

• Other legally enforceable obligations.

Where appropriate and legally permitted, Roofing Appointments may evaluate, object to, or seek to narrow requests for information that appear excessive, invalid, or legally deficient.

42. PROTECTING RIGHTS, PROPERTY & SAFETY

Roofing Appointments may process or disclose information where reasonably necessary and legally permissible to:

• Protect Roofing Appointments’ legal rights;

• Protect customers;

• Protect property owners;

• Protect employees and contractors;

• Protect information systems;

• Prevent fraud;

• Investigate unlawful activity;

• Prevent unauthorized system access;

• Enforce agreements;

• Protect intellectual property;

• Protect confidential information;

• Address security incidents;

• Defend against claims; or

• Protect the rights, property, or safety of another person.

Nothing in this section authorizes a disclosure that is prohibited by applicable law.

43. PROFESSIONAL ADVISERS

Roofing Appointments may disclose information to professional advisers when reasonably necessary for legitimate business, financial, security, or legal purposes.

Professional advisers may include:

• Attorneys;

• Accountants;

• Auditors;

• Tax professionals;

• Insurance professionals;

• Cybersecurity professionals;

• Consultants; and

• Other professional advisers.

Such professionals may be subject to contractual, professional, ethical, or legal confidentiality obligations.

44. BUSINESS TRANSFERS & CORPORATE TRANSACTIONS

Information may be disclosed or transferred in connection with a proposed or completed:

• Merger;

• Acquisition;

• Investment;

• Financing;

• Reorganization;

• Corporate restructuring;

• Sale of business assets;

• Change of control;

• Business succession;

• Bankruptcy; or

• Similar corporate transaction.

Information may be made available to appropriate prospective or actual purchasers, investors, lenders, advisers, or successor entities where reasonably necessary to evaluate, negotiate, or complete the transaction, subject to applicable law.

45. DATA SECURITY

Roofing Appointments uses reasonable administrative, technical, and organizational measures designed to protect personal information within its possession or control against unauthorized:

• Access;

• Acquisition;

• Use;

• Disclosure;

• Alteration;

• Destruction;

• Loss; or

• Misuse.

Security measures may vary depending upon the sensitivity of the information, systems involved, available technology, operational requirements, and applicable law.

46. SECURITY SAFEGUARDS

Depending upon the applicable systems and circumstances, safeguards may include:

• Password protection;

• Authentication controls;

• Access restrictions;

• Limited personnel access;

• Secure technology providers;

• System monitoring;

• Security updates;

• Backup procedures;

• Confidentiality requirements;

• Vendor controls;

• Employee or contractor training;

• Record-management procedures;

• Incident-response procedures; and

• Other reasonable security measures.

Roofing Appointments may modify its security practices as technology, systems, threats, and legal requirements evolve.

47. NO GUARANTEE OF ABSOLUTE SECURITY

No method of electronic transmission, storage, telephone communication, cloud computing, email, mobile communication, or Internet-based technology can be guaranteed to be completely secure.

Although Roofing Appointments uses reasonable safeguards designed to protect information, Roofing Appointments cannot guarantee that unauthorized access, disclosure, loss, or misuse will never occur.

Customers and users should also take reasonable measures to protect their own:

• Devices;

• Passwords;

• Accounts;

• Email;

• Downloaded appointment information;

• Call recordings; and

• Other information in their possession.

48. SECURITY INCIDENT RESPONSE

If Roofing Appointments becomes aware of a suspected security incident involving personal information, Roofing Appointments may take reasonable steps appropriate to the circumstances, including:

• Investigating the incident;

• Identifying affected systems;

• Containing the incident;

• Mitigating reasonably foreseeable harm;

• Securing affected accounts or systems;

• Preserving relevant evidence;

• Engaging cybersecurity or other professionals;

• Restoring affected systems;

• Contacting service providers;

• Contacting law enforcement where appropriate; and

• Providing legally required notifications.

Whether notice is required will depend upon the information involved, circumstances of the incident, applicable jurisdiction, and applicable law.

49. DATA RETENTION

Roofing Appointments may retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, contractual, accounting, security, fraud-prevention, and legal purposes.

Retention periods may depend upon:

• The type of information;

• The customer relationship;

• Campaign status;

• Appointment status;

• Credit-review status;

• Replacement status;

• Payment status;

• Accounting requirements;

• Payment-dispute periods;

• Fraud investigations;

• Legal disputes;

• Contractual obligations;

• Applicable statutes of limitation;

• Regulatory requirements; and

• Other legitimate operational considerations.

Not every category of information will be retained for the same period.

50. RETENTION OF CALL RECORDINGS

Call recordings may be retained for periods reasonably appropriate for:

• Appointment administration;

• Customer preparation;

• Quality control;

• Training;

• Confirmation;

• Rescheduling;

• Credit review;

• Replacement review;

• Complaint resolution;

• Fraud prevention;

• Payment-dispute resolution;

• Contract enforcement;

• Legal claims; and

• Compliance.

Roofing Appointments does not guarantee that every recording will remain available indefinitely.

Customers should not rely upon Roofing Appointments as a permanent archival-storage provider for recordings previously delivered to them.

51. DELETION, DE-IDENTIFICATION & DISPOSAL

When personal information is no longer reasonably required, Roofing Appointments may, as appropriate:

• Delete the information;

• Destroy records;

• De-identify information;

• Anonymize information;

• Aggregate information; or

• Otherwise dispose of information consistent with applicable law and reasonable business practices.

Deletion from an active system may not immediately remove information from backups, archives, fraud-prevention records, legal holds, accounting systems, or other systems where temporary or continued retention remains legally permitted or reasonably necessary.

52. CUSTOMER SECURITY RESPONSIBILITIES

Customers receiving appointment information from Roofing Appointments are responsible for maintaining reasonable security over information within their own possession or control.

Customers should take reasonable measures to:

• Protect account credentials;

• Restrict system access;

• Limit access to appointment information;

• Protect downloaded call recordings;

• Secure computers and mobile devices;

• Avoid unnecessary public disclosure;

• Remove access when employees or representatives leave the organization; and

• Notify Roofing Appointments if unauthorized access involving a Roofing Appointments account or system is reasonably suspected.

Roofing Appointments is not responsible for the independent security practices of a customer or for unauthorized disclosure occurring solely within systems outside Roofing Appointments’ possession or control, except to the extent otherwise required by applicable law.

53. PRIVACY RIGHTS GENERALLY

Depending upon where an individual resides, the nature of the information Roofing Appointments maintains, how that information is processed, and whether a particular privacy law applies to Roofing Appointments, an individual may have certain rights concerning personal information.

These rights may include the right to:

• Confirm whether Roofing Appointments processes personal information about the individual;

• Request access to certain personal information;

• Request a copy of certain personal information;

• Request correction of inaccurate personal information;

• Request deletion of certain personal information;

• Obtain information concerning categories of personal information collected;

• Obtain information concerning categories of sources of personal information;

• Obtain information concerning purposes for processing personal information;

• Obtain information concerning categories of third parties to whom information has been disclosed;

• Opt out of certain sales of personal information where applicable;

• Opt out of certain sharing of personal information where applicable;

• Opt out of certain targeted advertising where applicable;

• Limit certain uses of sensitive personal information where applicable;

• Opt out of certain qualifying profiling or automated-decision activities where applicable;

• Appeal certain decisions concerning a privacy request where applicable; and

• Exercise other rights provided by applicable privacy law.

Not every privacy right applies to every individual, transaction, or category of information.

54. PRIVACY RIGHTS DEPEND UPON APPLICABLE LAW

Privacy laws vary significantly between jurisdictions.

The availability of a particular privacy right may depend upon factors including:

• The individual’s state of residence;

• The type of personal information involved;

• The relationship between the individual and Roofing Appointments;

• Whether the information is processed in a personal or business context;

• The purpose for which the information is processed;

• Applicable statutory thresholds;

• Applicable exemptions; and

• Whether Roofing Appointments is subject to the particular law.

Nothing in this Privacy Policy is intended to reduce a privacy right that cannot legally be waived.

Likewise, describing a particular privacy right in this Policy does not mean that every listed right necessarily applies to Roofing Appointments or every individual in every jurisdiction.

55. HOW TO SUBMIT A PRIVACY REQUEST

Where applicable law provides an individual with a privacy right, the individual may submit a request to Roofing Appointments.

Privacy requests may be submitted by contacting:

Roofing Appointments LLC
Email: sales@roofingappointment.com

The request should clearly state that it is a Privacy Request and provide sufficient information for Roofing Appointments to understand and process the request.

The requester should identify, as applicable:

• Full name;

• Email address;

• Telephone number;

• State of residence;

• Relationship with Roofing Appointments;

• Property address, if relevant to the request;

• Customer or company name, if applicable;

• The privacy right being exercised;

• The information involved; and

• Sufficient details to identify relevant records.

Individuals should not send unnecessary sensitive information merely to submit a privacy request.

56. IDENTITY VERIFICATION

Before providing, correcting, deleting, or otherwise acting upon certain personal information, Roofing Appointments may need to verify the identity of the person making the request.

Verification is intended to reduce the risk that personal information will be disclosed, changed, or deleted at the request of an unauthorized person.

Depending upon the request, verification may involve confirming information already associated with the individual, such as:

• Name;

• Email address;

• Telephone number;

• Property address;

• Customer relationship;

• Appointment information;

• Transaction information; or

• Other information reasonably appropriate for verification.

Roofing Appointments will seek to avoid requesting unnecessary information for verification.

57. INABILITY TO VERIFY A REQUEST

If Roofing Appointments cannot reasonably verify the identity or authority of the person submitting a request, we may be unable to fulfill some or all of the request.

In that situation, Roofing Appointments may:

• Request additional verification information;

• Explain that additional verification is required;

• Limit the response to information that can safely be provided;

• Treat the request as a general inquiry where appropriate; or

• Decline the request where applicable law permits or requires us to do so.

Verification requirements may vary depending upon the sensitivity of the requested information and the nature of the requested action.

58. RIGHT TO ACCESS OR KNOW

Where applicable law provides such a right, an eligible individual may request information concerning personal information Roofing Appointments maintains or processes about that individual.

Depending upon applicable law, a response may include information concerning:

• Categories of personal information collected;

• Categories of sources;

• Business or commercial purposes for collection or processing;

• Categories of third parties receiving information;

• Specific pieces of personal information where required; and

• Other information required by applicable law.

Certain information may be withheld, limited, or redacted where necessary to protect:

• Another person’s privacy;

• Security;

• Confidential business information;

• Trade secrets;

• Fraud-prevention systems;

• Privileged information;

• Legal rights; or

• Other interests protected by applicable law.

59. RIGHT TO REQUEST CORRECTION

Where applicable law provides a right to correction, an eligible individual may request correction of inaccurate personal information maintained by Roofing Appointments.

When evaluating a correction request, Roofing Appointments may consider:

• The nature of the information;

• The source of the information;

• Documentation provided by the requester;

• The purpose for which the information is maintained;

• Information received from third-party sources; and

• Other reasonably relevant circumstances.

Roofing Appointments may request supporting information when reasonably necessary to determine whether the information should be corrected.

A disagreement concerning an opinion, business judgment, appointment outcome, credit decision, or other evaluative determination does not necessarily mean that underlying personal information is inaccurate.

60. RIGHT TO REQUEST DELETION

Where applicable law provides a deletion right, an eligible individual may request deletion of certain personal information maintained by Roofing Appointments.

A deletion request does not necessarily require Roofing Appointments to delete every record relating to the individual.

Applicable law may permit or require Roofing Appointments to retain certain information.

61. EXCEPTIONS TO DELETION

Where permitted by applicable law, Roofing Appointments may retain information despite a deletion request when reasonably necessary to:

• Complete a transaction;

• Fulfill an existing appointment;

• Provide Services requested by the individual or customer;

• Perform an existing contract;

• Maintain accounting records;

• Maintain transaction records;

• Document payments;

• Process credits or replacements;

• Detect security incidents;

• Protect against fraudulent or illegal activity;

• Investigate fraud;

• Maintain communication-preference records;

• Maintain do-not-contact or suppression records;

• Exercise or defend legal claims;

• Resolve disputes;

• Respond to chargebacks;

• Enforce agreements;

• Protect legal rights;

• Comply with court orders;

• Satisfy regulatory obligations;

• Comply with record-retention requirements;

• Maintain information subject to a legal hold; or

• Perform another function permitted by applicable law.

Where appropriate, information may be de-identified instead of completely deleted.

62. ACCESS TO CALL RECORDINGS

A request for access to personal information does not necessarily create an unrestricted right to receive every internal business record or every call recording maintained by Roofing Appointments.

Where applicable law grants an individual access to personal information contained within a recording, Roofing Appointments may respond in a manner permitted by that law.

Depending upon applicable requirements and the circumstances, Roofing Appointments may need to consider:

• The identity of other persons on the recording;

• Confidential information;

• Proprietary business information;

• Security concerns;

• Legal privilege;

• Applicable recording laws; and

• Other legally protected information.

Where legally permitted, Roofing Appointments may provide information in an alternative form rather than providing an unrestricted copy of an entire recording.

63. OPT-OUT OF MARKETING COMMUNICATIONS

Individuals may request to stop receiving qualifying promotional communications from Roofing Appointments.

Depending upon the communication method, opt-out options may include:

• Using an unsubscribe link in a marketing email;

• Using an applicable text-message opt-out method;

• Communicating a do-not-call request where applicable; or

• Contacting Roofing Appointments directly.

An opt-out from promotional marketing does not necessarily prevent Roofing Appointments from sending communications that are:

• Transactional;

• Appointment-related;

• Requested by the recipient;

• Customer-service related;

• Billing-related;

• Security-related;

• Legally required; or

• Otherwise non-promotional and lawfully permitted.

64. SALE, SHARING & TARGETED ADVERTISING OPT-OUT RIGHTS

Some state privacy laws provide eligible residents with rights to opt out of certain activities defined by law as:

• Sale of personal information;

• Sharing of personal information;

• Targeted advertising; or

• Cross-context behavioral advertising.

These legal definitions may be broader than the ordinary meaning of selling information for money.

If Roofing Appointments engages in processing that is subject to one of these opt-out rights, and the applicable law requires Roofing Appointments to provide that right, Roofing Appointments will provide an appropriate method for exercising it.

Roofing Appointments will not use this Privacy Policy to waive a statutory opt-out right that applicable law requires us to provide.

65. SENSITIVE PERSONAL INFORMATION RIGHTS

Certain privacy laws provide additional rights concerning information legally classified as sensitive personal information or sensitive data.

Where such a law applies, Roofing Appointments will process covered sensitive information in accordance with applicable requirements.

Roofing Appointments does not seek unnecessary sensitive personal information for ordinary appointment-generation activities.

Individuals should not provide unnecessary Social Security numbers, financial credentials, passwords, medical information, government identification information, or similar highly sensitive information.

66. AUTHORIZED AGENTS

Where applicable law permits an individual to designate an authorized agent to exercise privacy rights, Roofing Appointments may require reasonable evidence that the agent is authorized to act for the individual.

Depending upon applicable law, Roofing Appointments may:

• Request written authorization;

• Verify the agent’s identity;

• Verify the individual’s identity;

• Contact the individual directly to confirm authorization; or

• Request other legally permitted documentation.

Roofing Appointments may deny an agent’s request if the required authorization cannot reasonably be verified, subject to applicable law.

67. REQUESTS ON BEHALF OF BUSINESSES OR OTHER PERSONS

An individual may not use a privacy request to obtain personal information belonging to another person merely because the requester is associated with the same property, company, household, or transaction.

Where a request concerns another person, Roofing Appointments may require evidence of lawful authority.

Examples may include:

• Written authorization;

• Power of attorney;

• Legal guardianship;

• Authorized business authority; or

• Other documentation recognized by applicable law.

68. RESPONSE TIMES

Roofing Appointments will respond to qualifying privacy requests within the time required by applicable law.

Where legally permitted, additional time may be used when reasonably necessary due to the complexity or number of requests.

If an extension is used where applicable law requires notice, Roofing Appointments will provide the required notice.

69. FEES FOR PRIVACY REQUESTS

Roofing Appointments generally does not intend to charge a fee for an ordinary qualifying privacy request.

However, where applicable law permits a fee because a request is manifestly unfounded, excessive, repetitive, or otherwise qualifies for a lawful fee, Roofing Appointments reserves the right to charge an appropriate fee or decline the request as permitted by law.

70. APPEAL RIGHTS

Certain state privacy laws provide eligible individuals with the right to appeal a decision Roofing Appointments makes concerning a privacy request.

Where an appeal right applies, instructions for submitting an appeal may be provided with the applicable decision.

Roofing Appointments will process qualifying appeals in accordance with the requirements and time periods established by applicable law.

71. NON-DISCRIMINATION

Roofing Appointments will not unlawfully discriminate against an individual because the individual exercised a privacy right provided by applicable law.

Where applicable, Roofing Appointments will not unlawfully:

• Deny Services solely because a privacy right was exercised;

• Charge an unlawful discriminatory price;

• Provide an unlawfully discriminatory level of service; or

• Retaliate against an individual for exercising an applicable statutory privacy right.

This provision does not prohibit differences that are reasonably related to the value of data or otherwise expressly permitted by applicable law.

72. CALIFORNIA PRIVACY RIGHTS

To the extent California privacy law applies to Roofing Appointments and the information involved, eligible California residents may have rights concerning their personal information.

Depending upon applicable requirements, those rights may include:

• The right to know;

• The right to access;

• The right to request deletion;

• The right to request correction;

• The right to opt out of qualifying sale or sharing;

• The right to limit certain uses or disclosures of sensitive personal information where applicable; and

• The right to non-discrimination for exercising applicable privacy rights.

The inclusion of this section does not represent that every California privacy requirement necessarily applies to Roofing Appointments.

Roofing Appointments will comply with applicable California privacy requirements to the extent legally required.

73. FLORIDA PRIVACY RIGHTS

Roofing Appointments is based in Florida and may process information relating to Florida residents and businesses.

Florida residents may have rights under applicable privacy, data-security, telemarketing, consumer-protection, breach-notification, and other laws.

Certain comprehensive Florida privacy requirements apply only when statutory definitions, thresholds, and other conditions are satisfied.

The inclusion of Florida-specific language in this Policy does not represent that Roofing Appointments meets every threshold for every Florida privacy statute.

Where an applicable Florida law provides an individual with a legally enforceable privacy right, Roofing Appointments will address that right as required by law.

74. OTHER U.S. STATE PRIVACY RIGHTS

Privacy laws continue to develop throughout the United States.

Residents of states other than Florida or California may have additional privacy rights depending upon:

• Their state of residence;

• The information involved;

• How the information is processed;

• The purpose of the processing;

• Applicable statutory thresholds; and

• Available exemptions.

Where another applicable U.S. state privacy law grants an individual rights that apply to Roofing Appointments, Roofing Appointments will process qualifying requests in accordance with that law.

75. DO NOT TRACK & BROWSER-BASED PRIVACY SIGNALS

Internet browsers and devices may provide privacy settings or signals concerning tracking or certain data-processing activities.

The legal requirements applicable to browser-based preference signals vary by jurisdiction and technology.

Where Roofing Appointments is legally required to recognize a qualifying browser-based or universal opt-out preference signal, Roofing Appointments will handle that signal in accordance with applicable law and the technical capabilities of the relevant systems.

A general browser “Do Not Track” signal is not necessarily the same as a legally recognized universal opt-out mechanism.

76. REQUESTS INVOLVING THIRD-PARTY INFORMATION

Some Roofing Appointments records may contain information relating to more than one person or information received from independent third-party sources.

When responding to a privacy request, Roofing Appointments may take reasonable measures to protect:

• The privacy of other individuals;

• Confidential information;

• Proprietary information;

• Trade secrets;

• Security information;

• Fraud-prevention methods;

• Legally privileged material; and

• Other information protected by law.

Information may therefore be redacted, limited, or withheld where legally appropriate.

77. RECORDS OF PRIVACY REQUESTS

Roofing Appointments may retain records concerning privacy requests for legitimate compliance, security, fraud-prevention, and recordkeeping purposes.

Such records may include:

• Date of request;

• Type of request;

• Verification status;

• Response provided;

• Date of response;

• Appeal information where applicable; and

• Other information reasonably necessary to demonstrate handling of the request.

Maintaining a record that a privacy request was completed does not necessarily violate a deletion request when retention of that limited record is permitted or required by applicable law.

78. WEBSITE PRIVACY

When an individual visits RoofingAppointment.com, Roofing Appointments and authorized technology providers may process information necessary to operate, maintain, secure, analyze, and improve the website.

Website-related information may include:

• IP address;

• Device information;

• Browser information;

• Operating system;

• Referring website;

• Pages visited;

• Date and time of access;

• Session information;

• Website interactions;

• Form submissions;

• Cookie information;

• Approximate location derived from technical information; and

• Other standard website-usage information.

Roofing Appointments may use this information to understand website performance, maintain security, troubleshoot technical issues, evaluate visitor interactions, and improve our Services.

79. COOKIES & SIMILAR TECHNOLOGIES

RoofingAppointment.com may use cookies, pixels, tags, local storage, analytics technologies, or similar tools.

Depending upon the website configuration, these technologies may be used for:

• Essential website operation;

• Website security;

• Session management;

• Remembering preferences;

• Form functionality;

• Traffic measurement;

• Analytics;

• Performance monitoring;

• Understanding website interactions;

• Advertising measurement; and

• Marketing functionality where legally permitted.

Some technologies may be operated by third-party providers.

Where applicable law requires consent or an opportunity to reject certain non-essential technologies, Roofing Appointments will provide the applicable mechanism.

80. COOKIE PREFERENCES

Individuals may be able to manage cookies through:

• Browser settings;

• Device settings;

• Website cookie controls, where provided; or

• Other legally required preference mechanisms.

Blocking or deleting cookies may affect certain website features or functionality.

Essential technologies necessary for website operation, security, fraud prevention, or requested functionality may operate differently from optional advertising or analytics technologies.

81. WEBSITE ANALYTICS

Roofing Appointments may use analytics services to understand how visitors interact with RoofingAppointment.com.

Analytics information may help us understand matters such as:

• Number of website visitors;

• Pages viewed;

• Approximate traffic sources;

• General website navigation;

• Device categories;

• Browser types;

• Website performance;

• Form interactions;

• General engagement; and

• Technical errors.

Analytics information may be used to improve website functionality, marketing effectiveness, customer experience, and business operations.

82. ADVERTISING & MARKETING TECHNOLOGIES

Roofing Appointments may use advertising or marketing technologies to measure or improve advertising campaigns where legally permitted.

Depending upon our website configuration, these technologies may help us:

• Measure advertising performance;

• Understand referral sources;

• Evaluate marketing campaigns;

• Measure conversions;

• Understand general audience engagement; and

• Improve marketing effectiveness.

If these activities constitute targeted advertising, sharing, sale, or another legally regulated activity under an applicable privacy law, Roofing Appointments will provide the notices and choices required by that law.

83. THIRD-PARTY WEBSITES

RoofingAppointment.com may contain links to websites operated by independent third parties.

A link to another website does not mean Roofing Appointments controls that website or its privacy practices.

Third-party websites may independently collect information under their own:

• Privacy policies;

• Cookie policies;

• Terms of service;

• Security practices; and

• Data-retention practices.

Individuals should review the applicable privacy notice before providing personal information to an independent third party.

84. THIRD-PARTY PLATFORMS & INTEGRATIONS

Roofing Appointments may use or integrate with third-party platforms in connection with its business operations.

These may include:

• Customer relationship management systems;

• Telephone systems;

• Dialing platforms;

• Email systems;

• Text-messaging platforms;

• Scheduling platforms;

• Cloud-storage systems;

• Payment systems;

• Mapping services;

• Property-data platforms;

• Weather-data services;

• Analytics systems; and

• Other business technologies.

Information processed through a third-party platform may also be subject to that provider’s own privacy and security practices.

85. SOCIAL MEDIA

Roofing Appointments may maintain profiles or communicate through social-media platforms.

If an individual interacts with Roofing Appointments through a social-media platform, both Roofing Appointments and the platform may receive information concerning that interaction.

Depending upon the platform and the individual’s settings, information may include:

• Name;

• Username;

• Profile information;

• Messages;

• Comments;

• Reactions;

• Public posts; and

• Other information voluntarily shared through the platform.

The social-media platform independently controls its own collection and processing practices.

86. PUBLIC POSTS & SOCIAL-MEDIA CONTENT

Information posted publicly on social media, public review websites, forums, or other public platforms may be visible to other people.

Individuals should avoid publicly posting sensitive information such as:

• Private appointment information;

• Payment credentials;

• Account information;

• Private property-owner information;

• Call recordings containing personal information;

• Confidential business information; or

• Other information that should remain private.

Where a customer-service matter involves private information, Roofing Appointments may request that the conversation be moved to a private communication channel.

87. BUSINESS-TO-BUSINESS INFORMATION

A substantial portion of Roofing Appointments’ business involves communications with contractors and other businesses.

Roofing Appointments may process professional information relating to:

• Business owners;

• Executives;

• Managers;

• Sales representatives;

• Project managers;

• Estimators;

• Accounts-payable personnel;

• Contractors;

• Vendors;

• Service providers;

• Referral partners; and

• Other professional contacts.

Professional information may include:

• Name;

• Job title;

• Company;

• Business telephone number;

• Business email address;

• Business address;

• Website;

• Professional role;

• Campaign information; and

• Business communications.

This information may be used to establish, maintain, administer, or develop legitimate business relationships subject to applicable law.

88. INFORMATION ABOUT EMPLOYEES & REPRESENTATIVES OF CUSTOMERS

Customers may provide information concerning their employees, sales representatives, inspectors, estimators, project managers, independent contractors, or other personnel.

This information may be processed to:

• Assign appointments;

• Deliver appointment information;

• Communicate scheduling information;

• Track appointment outcomes;

• Review attendance;

• Administer campaigns;

• Investigate credits;

• Coordinate replacements;

• Provide customer service; and

• Maintain appropriate business records.

Customers providing this information are responsible for doing so in accordance with their own applicable legal obligations.

89. LOCATION-RELATED INFORMATION

Roofing Appointments may process location-related information when reasonably necessary for an appointment, campaign, quality-control review, or credit-review process.

This may include:

• Property addresses;

• Campaign territories;

• ZIP codes;

• Geographic service areas;

• Approximate location derived from technical information; and

• Location-related evidence voluntarily provided in connection with appointment attendance or credit verification.

Roofing Appointments does not represent that it continuously tracks the precise physical location of property owners or customers merely because an address or location-related record is maintained.

90. PHOTOGRAPHS, PROPERTY IMAGES & SUPPORTING EVIDENCE

Roofing Appointments may receive photographs or images relating to properties, appointments, inspections, credit requests, or quality-control reviews.

These may include:

• Property photographs;

• Roof photographs;

• Exterior photographs;

• Aerial imagery;

• Appointment-attendance photographs;

• Inspection-related photographs; and

• Other supporting documentation.

Images may contain information about a property or individuals appearing within the image.

Roofing Appointments may use these materials for legitimate appointment, verification, quality-control, fraud-prevention, dispute-resolution, or legal purposes.

91. PROPRIETARY & CONFIDENTIAL BUSINESS INFORMATION

Some information processed by Roofing Appointments may consist of confidential or proprietary business information rather than personal information.

This may include:

• Campaign strategies;

• Pricing;

• Internal procedures;

• Scripts;

• Qualification systems;

• Call flows;

• Quality-control processes;

• Data-acquisition methods;

• Vendor information;

• BPO information;

• Internal reports;

• Performance information;

• Technology configurations; and

• Other non-public business information.

Such information may be protected under contractual, intellectual-property, trade-secret, or other applicable legal principles in addition to any privacy protections that may apply.

92. CHILDREN’S PRIVACY

Roofing Appointments’ website and Services are intended for adults and businesses and are not directed toward children under the age of 13.

Roofing Appointments does not knowingly seek to collect personal information online from children under 13 for purposes of providing Roofing Appointments Services.

If Roofing Appointments becomes aware that personal information from a child under 13 was collected through its website in circumstances prohibited by applicable law, reasonable steps may be taken to delete the information.

93. SERVICES INTENDED FOR ADULTS

Roofing Appointments’ appointment-generation, contractor, and business Services are intended to be used by adults who have the legal authority to engage with the applicable property, business, or Service.

Individuals purchasing Roofing Appointments Services on behalf of a business should have appropriate authority to act for that business.

Roofing Appointments does not intentionally market its contractor appointment-generation Services directly to minors.

94. UNITED STATES OPERATIONS

Roofing Appointments is a United States business and primarily provides Services in the United States.

Information processed in connection with our Services may be stored or processed using technology providers, service providers, or infrastructure located in the United States or other locations permitted by applicable law.

Privacy protections and legal requirements may differ between jurisdictions.

Where applicable law requires specific protections for a transfer of personal information, Roofing Appointments will address those requirements as legally necessary.

95. INTERNATIONAL VISITORS

RoofingAppointment.com may be accessible from locations outside the United States even though Roofing Appointments primarily operates within the United States.

An individual’s ability to access the website from another country does not necessarily mean Roofing Appointments offers Services in that country or intentionally targets individuals located there.

If Roofing Appointments becomes subject to an applicable international privacy requirement concerning particular processing, Roofing Appointments will address that requirement as legally necessary.

96. NO UNNECESSARY COLLECTION OF HIGHLY SENSITIVE INFORMATION

Roofing Appointments does not need highly sensitive personal information for most ordinary appointment-generation activities.

Unless specifically requested through an appropriate process, individuals should not provide:

• Social Security numbers;

• Bank-account passwords;

• Online banking credentials;

• Complete payment-card credentials through unsecured communications;

• Account passwords;

• Medical records;

• Unrelated health information;

• Government identification documents; or

• Other unnecessary highly sensitive information.

If an individual voluntarily sends unnecessary sensitive information, Roofing Appointments may delete, restrict, or otherwise appropriately handle that information.

97. AGGREGATED INFORMATION

Roofing Appointments may combine information from multiple appointments, campaigns, customers, territories, or business activities to create aggregated information.

Aggregated information may be used to evaluate:

• Appointment volume;

• Campaign performance;

• Geographic trends;

• Confirmation rates;

• Credit rates;

• Replacement rates;

• Production trends;

• Operational efficiency;

• Customer-service trends;

• Market performance; and

• Other business metrics.

Where aggregated information cannot reasonably identify a particular individual, it may not constitute personal information under applicable law.

98. DE-IDENTIFIED INFORMATION

Roofing Appointments may de-identify personal information so that the information is not reasonably linked to a particular identifiable individual.

De-identified information may be used for:

• Analytics;

• Quality improvement;

• Training;

• Research;

• Forecasting;

• Business planning;

• Campaign analysis;

• Service development; and

• Operational improvement.

Where applicable law imposes specific requirements for maintaining information as de-identified, Roofing Appointments will handle such information consistent with those requirements.

99. DATA MINIMIZATION

Roofing Appointments seeks to process information reasonably related to the Services being provided and legitimate business purposes.

The amount and type of information required may vary based upon:

• Campaign type;

• Property type;

• Qualification criteria;

• Appointment requirements;

• Customer requirements;

• Credit-review requirements;

• Fraud-prevention needs;

• Legal obligations; and

• Other legitimate operational considerations.

Roofing Appointments does not intend to collect personal information merely because it is technically possible to do so.

100. PURPOSE LIMITATION

Roofing Appointments may use information for the purposes described in this Privacy Policy, purposes reasonably compatible with those purposes, or other purposes permitted by applicable law.

Where applicable law requires additional notice or consent before personal information may be used for a materially different purpose, Roofing Appointments will provide the required notice or obtain the required consent.

101. NO UNAUTHORIZED PUBLIC DISCLOSURE

Roofing Appointments does not authorize customers, employees, contractors, vendors, or service providers to publicly disclose non-public personal information merely because they obtained access to that information through Roofing Appointments.

Personal information should be used and disclosed only for authorized business purposes, legitimate legal purposes, or as otherwise permitted by applicable law.

102. PRIVACY & CONFIDENTIALITY EXPECTATIONS FOR SERVICE PROVIDERS

Where appropriate, Roofing Appointments may require service providers with access to non-public information to:

• Maintain confidentiality;

• Use information only for authorized purposes;

• Restrict access;

• Maintain reasonable security;

• Return or dispose of information where appropriate;

• Report certain security incidents; and

• Comply with applicable contractual or legal requirements.

The particular requirements may vary depending upon the provider, Services performed, information involved, and applicable law.

103. CHANGES TO THIS PRIVACY POLICY

Roofing Appointments may revise, amend, supplement, or update this Privacy Policy from time to time to reflect changes in:

• Business operations;

• Services;

• Technology;

• Website functionality;

• Appointment-generation practices;

• Data-processing practices;

• Vendors and service providers;

• Security practices;

• Legal requirements;

• Regulatory guidance; or

• Other operational requirements.

When this Privacy Policy is materially revised, the Last Updated date may be changed to reflect the date of the revision.

Where applicable law requires additional notice or consent for a material change in the processing of personal information, Roofing Appointments will provide such notice or obtain such consent as required.

104. POSTING OF UPDATED POLICY

The current version of this Privacy Policy may be made available through RoofingAppointment.com.

Individuals are encouraged to review the Privacy Policy periodically to remain informed about Roofing Appointments’ privacy practices.

Unless applicable law requires otherwise, an updated Privacy Policy will apply according to its stated effective date.

Changes to this Privacy Policy will not retroactively eliminate privacy rights that cannot lawfully be waived or restricted.

105. MATERIAL CHANGES

If Roofing Appointments makes a material change to this Privacy Policy, Roofing Appointments may provide notice through a method reasonably appropriate to the circumstances.

Depending upon the nature of the change, notice may be provided through:

• RoofingAppointment.com;

• Email;

• Customer account communications;

• Campaign communications;

• A prominent website notice;

• An updated Privacy Policy; or

• Another legally sufficient method.

The method and timing of notice will depend upon applicable law and the nature of the change.

106. RELATIONSHIP TO TERMS OF SERVICE

This Privacy Policy should be read together with Roofing Appointments’ applicable Terms of Service and any other agreement governing the applicable Services.

The Privacy Policy primarily describes how personal information is collected, used, disclosed, protected, and retained.

The Terms of Service and applicable customer agreements may separately govern matters such as:

• Purchase of Services;

• Campaign requirements;

• Appointment delivery;

• Customer responsibilities;

• Payments;

• Credits;

• Replacement appointments;

• Intellectual property;

• Confidentiality;

• Dispute resolution;

• Limitations of liability; and

• Other contractual matters.

Nothing in this Privacy Policy is intended to independently create a contractual guarantee concerning the performance or outcome of an appointment campaign.

107. RELATIONSHIP TO CUSTOMER AGREEMENTS

Customers may enter into separate agreements, campaign documents, order forms, invoices, data forms, or other written arrangements with Roofing Appointments.

Those documents may contain additional requirements concerning information, confidentiality, recordings, campaign administration, or customer responsibilities.

Where a customer agreement contains specific requirements concerning information provided as part of a campaign, those requirements may apply in addition to this Privacy Policy.

Nothing in a customer agreement or this Privacy Policy is intended to eliminate a privacy right or legal obligation that applicable law does not permit the parties to waive.

108. CUSTOMER-PROVIDED INFORMATION

When a customer provides Roofing Appointments with personal information for use in a campaign, the customer is responsible for having appropriate authority to provide that information and instruct Roofing Appointments to use it for the intended purpose.

Customers should not provide information to Roofing Appointments if they do not have a lawful basis or other legally sufficient authority to do so.

Roofing Appointments may rely upon information and instructions provided by customers unless Roofing Appointments knows or reasonably determines that further action is required by applicable law.

109. INFORMATION PROCESSED ON BEHALF OF CUSTOMERS

In some circumstances, Roofing Appointments may process information in connection with Services requested by a business customer.

The respective privacy responsibilities of Roofing Appointments and the customer may depend upon:

• The information involved;

• The source of the information;

• The purposes of processing;

• Who determines those purposes;

• The applicable Service;

• Contractual arrangements; and

• Applicable privacy law.

Roofing Appointments may therefore act in different legal capacities depending upon the particular processing activity.

Nothing in this Policy should be interpreted as assigning a single legal classification to Roofing Appointments for every category of personal information or every processing activity.

110. CUSTOMER RESPONSIBILITY FOR INDEPENDENT PROCESSING

After a customer receives appointment information, that customer may independently process the information for its own business purposes.

Roofing Appointments does not control every action taken by an independent customer after information has been lawfully delivered.

Customers are responsible for evaluating and complying with laws applicable to their own:

• Sales activities;

• Inspections;

• Estimates;

• Follow-up communications;

• Marketing;

• Telephone calls;

• Text messages;

• Emails;

• Record retention;

• Information security;

• Customer relationships; and

• Other independent business activities.

111. THIRD-PARTY PRIVACY PRACTICES

Roofing Appointments is not responsible for the independent privacy practices of third parties that Roofing Appointments does not own or control.

This may include independent:

• Roofing contractors;

• Customers;

• Payment providers;

• Financial institutions;

• Social-media platforms;

• Websites;

• Technology providers; and

• Other third parties.

When an individual provides information directly to an independent third party, that third party’s privacy policy and legal obligations may govern its processing of the information.

112. COMPLIANCE WITH APPLICABLE LAW

Roofing Appointments intends to process personal information in accordance with privacy and data-protection laws applicable to its operations.

Because legal requirements differ by jurisdiction, the specific requirements applicable to particular information may depend upon:

• Where the individual resides;

• Where the processing occurs;

• The nature of the information;

• The type of communication;

• The purpose of processing;

• The relationship between the parties; and

• Applicable statutory thresholds and exemptions.

Nothing in this Privacy Policy should be interpreted to require conduct prohibited by applicable law.

113. REQUIRED DISCLOSURES

Nothing in this Privacy Policy prevents Roofing Appointments from collecting, retaining, using, preserving, or disclosing information when reasonably necessary and legally permitted to:

• Comply with applicable law;

• Respond to valid legal process;

• Respond to lawful governmental requests;

• Cooperate with legally authorized investigations;

• Protect against fraud;

• Investigate security incidents;

• Protect legal rights;

• Establish or defend legal claims;

• Enforce lawful agreements; or

• Protect the safety of individuals or property.

Where legally appropriate, Roofing Appointments may evaluate the validity and scope of a request before disclosing information.

114. PRESERVATION OF RECORDS

Roofing Appointments may preserve information that would otherwise be eligible for deletion when preservation is reasonably necessary or legally required.

Examples may include information subject to:

• Pending litigation;

• Anticipated litigation;

• Legal holds;

• Subpoenas;

• Government investigations;

• Regulatory inquiries;

• Payment disputes;

• Chargebacks;

• Fraud investigations;

• Contract disputes;

• Insurance claims;

• Tax obligations;

• Accounting requirements; or

• Other lawful record-preservation obligations.

Once the reason for preservation no longer applies, information may be handled according to Roofing Appointments’ normal retention practices and applicable law.

115. FRAUDULENT PRIVACY REQUESTS

Privacy rights are intended to protect individuals and should not be used to obtain unauthorized access to another person’s information.

Roofing Appointments may take reasonable steps to identify and prevent:

• Impersonation;

• Identity theft;

• Fraudulent access requests;

• Falsified authorization documents;

• Unauthorized agent requests;

• Attempts to obtain another person’s information;

• Manipulation of privacy-request procedures; and

• Other abusive or unlawful activity.

Roofing Appointments may deny or limit a request where permitted by law if the request cannot reasonably be authenticated or appears fraudulent.

116. EXCESSIVE OR REPETITIVE REQUESTS

Where permitted by applicable law, Roofing Appointments may decline, limit, or charge a legally permissible fee for requests that are manifestly unfounded, excessive, repetitive, or abusive.

Any such determination will be made in accordance with applicable legal requirements.

Nothing in this provision is intended to discourage an individual from legitimately exercising a privacy right.

117. NO RETALIATION FOR EXERCISING PRIVACY RIGHTS

Roofing Appointments will not unlawfully retaliate against an individual for legitimately exercising a privacy right provided by applicable law.

The exercise of a privacy right does not excuse a person from:

• Existing contractual obligations;

• Amounts legitimately owed;

• Lawful recordkeeping requirements;

• Fraud investigations;

• Security procedures; or

• Other independent legal obligations.

Privacy rights and contractual obligations will be addressed according to their respective applicable legal requirements.

118. NO WAIVER OF NON-WAIVABLE RIGHTS

Nothing in this Privacy Policy is intended to waive, restrict, or eliminate any right or protection that applicable law does not permit an individual to waive.

If a provision of this Privacy Policy conflicts with a mandatory privacy requirement applicable to a particular individual or processing activity, the mandatory legal requirement will control to the extent of that conflict.

119. SEVERABILITY

If any provision of this Privacy Policy is determined by a court or other authority with appropriate jurisdiction to be invalid, unlawful, or unenforceable, that determination will not necessarily affect the remaining provisions.

To the extent legally permissible, the affected provision should be interpreted or limited in a manner that most closely reflects its lawful purpose while preserving the remainder of the Privacy Policy.

120. NO THIRD-PARTY BENEFICIARY RIGHTS

Except where applicable law expressly provides otherwise, this Privacy Policy is intended to describe Roofing Appointments’ privacy practices and is not intended to create contractual rights for unrelated third parties.

Nothing in this provision limits rights independently granted to an individual under applicable privacy or consumer-protection law.

121. PRIVACY QUESTIONS

Individuals with questions concerning this Privacy Policy or Roofing Appointments’ privacy practices may contact Roofing Appointments.

When contacting Roofing Appointments regarding a privacy matter, individuals should provide enough information for the company to understand the nature of the inquiry without unnecessarily providing highly sensitive personal information.

122. PRIVACY REQUEST CONTACT INFORMATION

Privacy inquiries and applicable privacy-rights requests may be directed to:

ROOFING APPOINTMENTS LLC
131 Ormond Shores Dr.
Ormond Beach, FL 32176
United States

Email: sales@roofingappointment.com
Website: RoofingAppointment.com

When submitting a formal privacy-rights request, the subject line should state:

PRIVACY REQUEST

The request should identify the applicable privacy request and provide sufficient information for Roofing Appointments to locate relevant records and perform any legally required identity verification.

123. SECURITY-RELATED COMMUNICATIONS

Individuals who reasonably believe that personal information associated with Roofing Appointments has been compromised, improperly disclosed, or accessed without authorization should contact Roofing Appointments promptly.

Reports should include enough information to allow Roofing Appointments to understand and investigate the concern.

Individuals should not send passwords, complete financial credentials, Social Security numbers, or other unnecessary highly sensitive information in an ordinary email.

124. EFFECTIVE DATE

This Privacy Policy is effective as of:

October 18, 2026

It applies to Roofing Appointments’ privacy practices as described herein, subject to applicable law and any later revisions to this Policy.

125. PRIVACY POLICY ACKNOWLEDGMENT

By interacting with Roofing Appointments, individuals acknowledge that they have been provided an opportunity to review this Privacy Policy.

This acknowledgment does not replace any separate consent that applicable law requires for a specific activity, including where affirmative consent may be required for particular communications, recordings, cookies, sensitive-data processing, or other regulated activities.

Roofing Appointments will obtain separate consent when and to the extent such consent is legally required.

126. COMPLETE PRIVACY POLICY

Parts One through Six collectively constitute the Roofing Appointments LLC Privacy Policy.

The Privacy Policy should be interpreted as a whole rather than treating any individual section as a complete description of Roofing Appointments’ privacy practices.

ROOFING APPOINTMENTS LLC
WE SET THE APPOINTMENTS. YOU CLOSE THE DEALS.

RoofingAppointment.com